Terms of service

Effective 12 Oktober 2026

These terms are an agreement between HTHS Sdn Bhd (201001020645 (904415-M)), the operator of Sejuknya ("we"), and the company that signs up to use Sejuknya ("you"). By signing up, you accept these terms on behalf of your company.

1. The service

Sejuknya is an online system for aircond servicing companies: customers and units, service reminders, technician jobs, quotations, invoices and related features. Sejuknya is in early release. Some features open in stages, at no extra charge for your plan.

2. Eligibility and SSM verification

• You must be a business registered with the Companies Commission of Malaysia (SSM), and the person signing up must be authorised to act for that business.
• We check your SSM document before you can send reminders, schedule jobs or issue documents. We may decline a registration we cannot verify.
• False documents or misleading information are grounds to close your account immediately.

3. Accounts, users and technician phones

• You are responsible for every user you invite and every technician phone you approve, and for what they do in Sejuknya.
• Keep passwords and sign-in codes secret. Sign out the phone of a technician who leaves. Tell us at once at [email protected] if you suspect unauthorised access.

4. Trial, plans and prices

• The free 14-day trial starts when your SSM is verified. No card is needed for the trial.
• Plans differ only in the number of users. Everyone who can sign in counts as a user, technician phones included.
• Prices are shown on the Pricing page and exclude SST, which is added at the current rate (8% today).
• Year-end 2026 promo: with promo code SEJUK2026 at payment on or before 31 December 2026, 50% off the first 12 months of paid subscription. Standard prices apply afterwards. The promo may be limited to a number of companies.
• We will give at least 30 days' notice by email before any price change to your subscription.

5. Payment, cancellation and refunds

• Payment is made through Billplz. Invoices with SST are emailed to the owner.
• Monthly plans: you may stop at any time; the subscription ends at the end of the paid month. The current month is not refunded.
• Yearly plans: if you stop early, unused full months after the month of cancellation are refunded with their SST, by bank transfer, with a credit note.

6. Late payment

If payment is not received: for up to 7 days after the period ends everything keeps working with a payment notice. From day 8 to day 60 the account is view and export only. From day 61 to day 180 the account is suspended but data is kept. After day 180, with 30 days' email notice, your company's data is deleted, except records the law requires us to keep.

7. Your customers' data

• For your customers' data (names, phone numbers, addresses, units, jobs and invoices), you are the data user under the Personal Data Protection Act 2010. We process that data on your behalf, only to provide Sejuknya to you.
• You are responsible for being lawfully able to collect and use your customers' data, including sending them service reminders.
• Data is stored in Malaysia. We protect it with reasonable security measures and will tell you without undue delay of any data breach affecting your data.
• Providers we use to run the service: a server provider in Kuala Lumpur, our email provider, and Billplz for payments.
• We do not sell your data and do not use your customers' data for our own marketing.

8. HTHS support access

To help you, our support team can view your company's data only while the "Allow HTHS support" setting is on (on by default; you can turn it off at any time in Profile & settings). Each access needs a written reason, ends after 30 minutes, starts read-only, and is recorded in your audit log.

9. Prohibited use

• Sending unsolicited bulk messages or unlawful content.
• Trying to access other companies' data, or testing or interfering with Sejuknya's security without our written permission.
• Sharing one user account among several people to avoid the user limit.

10. Availability

We work to keep Sejuknya available, but we do not guarantee uninterrupted service. Planned maintenance is announced in advance where possible.

11. Limitation of liability

To the extent the law allows, we are not liable for indirect loss such as loss of profit or business, and our total liability is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited under Malaysian law.

12. Termination

You may stop at any time. We may suspend or close an account that breaches these terms, with notice where reasonable. Before data is deleted, you can export your data.

13. Changes to these terms

We will tell you of material changes to these terms by email at least 30 days before they take effect.

14. Governing law

These terms are governed by the laws of Malaysia, and any dispute is decided by the courts of Malaysia.

15. Contact

HTHS Sdn Bhd, No. 22-1, Jalan Uranus AH U5/AH, Seksyen U5, Bandar Pinggiran Subang, 40150 Shah Alam, Selangor. Email: [email protected].