FAQ
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Getting started
Who can use Sejuknya?
Aircond servicing businesses registered with SSM in Malaysia, from sole owners to companies with several technician teams.
Why do some features say "Coming soon"?
You can sign up, pass SSM and set up your company now: profile, staff and technician phones. Service reminders, job scheduling, reports and invoices open in stages, at no extra charge.
Why do I need to send an SSM document?
So that customers only deal with genuine companies. We review within one working day. While you wait, you can set up your company profile, invite staff and connect technician phones.
When does the 14-day free trial start?
After your SSM is verified. No credit card is needed to start.
Pricing and payment
Do prices include SST?
No. 8% SST is added to the plan price and shown clearly on your invoice.
Do technicians count as users?
Yes. Everyone who can sign in counts, technician phones included. Asas covers the owner plus 3 more users, Pro up to 15 users.
How do I pay?
By FPX or card, through Billplz. The invoice is emailed to you.
Can I stop at any time?
Yes. Monthly plans end at the end of the current period. For yearly plans, unused full months are refunded with their SST.
Is there a promo now?
Yes. Use code SEJUK2026 at payment to save 50% on your first 12 months. The promo runs until 31 December 2026.
Data and security
Where is my data stored?
On servers in Kuala Lumpur, Malaysia. Your data is not stored outside Malaysia.
Who can see my company's data?
Only your company's users, according to their roles. The HTHS support team can view data to help you only while the support setting is allowed, and every access is recorded in the audit log. You can turn this setting off at any time.
Who owns my customers' data?
Your company. Sejuknya only processes that data to run the service for you.
How is my account protected?
Whenever you sign in from a new browser we email you a code and a sign-in alert. You can see and sign out other sessions from My account. Authenticator apps are supported too.
Technicians
Do technicians need to download an app?
No. Sejuknya opens in the phone's browser and can be added to the home screen. An Android app is coming.
What happens when a technician leaves?
Sign their phone out from the Technician phones page. It can no longer get in, and their work records stay with your company.
Can a technician work for more than one company?
Yes. Each company approves their phone separately, and the companies' data never mixes.